Service for Concrete & Bulk Material Systems:
Maintenance, Financing & Spare Parts
Because we design and manufacture your system ourselves, we can respond quickly in service: spare parts come from our own production and we know every component. Turnkey at promix means not only delivery and commissioning, but support throughout the entire system lifecycle—from financing consultation to long-term maintenance.
Consulting & Financing
We support you in selecting the location, choosing suitable concrete formulations, and can arrange sources for cement and aggregates upon request. We are also happy to advise you on financing your new system—contact us directly and we will find a suitable model together.
Custom Design & In-House Manufacturing
Thanks to our internal design department, we can implement individual requirements directly—from customized bunker sizes and special dimensions to specific component solutions. Another advantage: spare parts can be designed and quickly produced in our own manufacturing facility.
Spare Parts & Accessories
All spare parts for promix mixing systems and dispensers are manufactured according to our own quality standards and installed by our experienced technicians—optimally matched to your system.
- Mixer Arms
- Hardox Linings
- Other Mixer Components
- Card Readers
- Retrofitting the Min-Level Indicator for Aggregates
- and more
- Thermal Paper for Protocol or Ticket Printers
- Magnetic Cards
- and more
Support, Maintenance & On-Site Service Technicians
If you have questions about operating or controlling your system, we are available by phone and email.
Individually tailored maintenance concepts and regular maintenance work by our service technicians ensure that your concrete tank station or bulk material dispenser runs reliably. With service centers in Recklinghausen and Cottbus, we operate throughout Germany—and upon request throughout the DACH region— for you.
FAQs - Frequently Asked Questions
Is a building permit required?
In most cases, a building permit is required for a concrete tank station or bulk material dispenser. We recommend clarifying this early with the relevant authority—we are happy to support you with the planning.
Does promix support site selection?
Yes, promix advises on selecting the appropriate location and also supports you in choosing suitable concrete formulations for your product range.
Where can I source cement and other aggregates?
promix can arrange sources for cement and aggregates upon request, so you can focus on operating your system.
Is there support for financing?
Yes, promix advises you on financing options and supports you in finding a suitable model for your investment.
Are custom solutions possible?
Yes, promix’s internal design department can implement individual requirements directly—from customized bunker sizes and special dimensions to specific component solutions.
Who handles commissioning?
promix delivers your system turnkey. Our service technicians handle installation and commissioning on-site.
How often does the system need to be serviced?
promix delivers your system turnkey. Our service technicians handle installation and commissioning on-site.
Is remote maintenance available?
Yes, all promix systems are equipped with remote maintenance as standard. In case of malfunctions, technicians can respond quickly without having to be on-site.
How fast is the service?
promix service is fast and reliable. Thanks to remote maintenance, many malfunctions can be resolved directly from a distance. For on-site operations, service technicians are deployed throughout Germany from the service centers in Lauchringen, Recklinghausen, and Cottbus.
Can spare parts be delivered quickly?
Yes, all spare parts for promix systems are produced according to our own quality standards at the manufacturing facility in Lauchringen. This shortens delivery times and ensures that the parts are optimally matched to your system.